Frequently Asked Questions
(FAQ)
Trial Lessons at GymKraft
1
Are there walk-ins/When to book a Trial?
Trial Lessons must be reserved at least 24 Hours in advance.
GymKraft DOES NOT accept walk-ins.
Confirmed Trial bookings will be notified through WhatsApp. Payment for the Trial will be processed once a screenshot of the transaction is sent to us.
2
How to book a Trial Lesson?
You will need to create a Parent Account on our IClassPro Customer Portal for yourself and a Student Account for your child. Then you may select the suitable timeslot for you or your child to book a Trial Lesson.
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If you need assistance, do leave a message via WhatsApp.
GymKraft Fees / Payment
1
Can Term fees be pro-rated?
Yes, we allow for pro-ration of Term fees in ONLY Terms 3 and 6.
Supporting documents such as flight or hotel booking information with dates will be needed to calculate the discounted Term fees.
2
What are the Term fees like?
Our 1-hour Artistic Gymnastics classes, such as KinGym, BeGym, and TeenGym along with our 1-hour & 30-minute classes, such as Parkour and AdultGym, are under the Starter Pricing. Click here to view our Pricing.
3
What are 'Off-Peak hours'/Saver Pricing?
Only our KinGym and BeGym programmes have Off-Peak timings which falls under the Saver Pricing. Off-Peak KinGym classes are from 3-4pm on weekdays while Off-Peak BeGym classes are from 7-8pm on weekdays.
4
Can the One-Time Membership fee be waived?
No. Our One-Time Membership fee is to be made ONCE only! Some perks included are Membership discounts on Gymnastics Holiday Camps and a Welcome Pack which includes a GymKraft Totebag, T-shirt and more!
5
What are the payment methods?
We only accept payment via QR Code, Bank Transfer, UEN Number and NETS Card payment. We also accept eCapitaVoucher (payment to be made at the admin counter). We do not accept Credit Card, Cash or GrabPay.
6
Can the Trial fee be waived?
Trial fees are NOT waivable or refundable. The trial fee of $54.50 is a separate charge from your child's Term fees and One-Time Membership fee. One student is entitled up to 2 Trials.
GymKraft Classes
1
What is the suitable attire?
Any breathable top with bottoms. Leotards are not necessary and no socks during our gymnastics classes! Do remember to bring a water bottle to hydrate yourself during class at GymKraft.
2
Can I enroll my child in more than 1 class?
You can enrol your child in more than 1 Artistic Gymnastics class per term! There is no limit to the number of Gymnastics classes your child can enrol in. Click here to view our schedules at GymKraft.
3
What if my child misses a lesson?
If your child misses a lesson with a valid reason, a make-up token will be given. The token can be used to book a make-up class, on any timeslot, following the class (such as BeGym or KinGym) that your child is enrolled in.
4
Are the classes fixed?
Yes, for example, if your child is enrolled in BeGym, 5-6pm, on Tuesdays, he will need to attend BeGym classes every Tuesday of a week, in that same chosen timeslot, from 5-6pm.
5
Why are there different alphabet groupings?
The alphabet groupings for example, KinGym: A and KinGym: B, are to group the students by age and or skill level. It is also to differentiate between BeGym classes that are ongoing at the same timeslot.
6
Will the Coach be the same throughout?
Coaches are subject to changes as Coaches may be on Leave, MC or covering another class. Normal operation issues do require us to change and switch the coaches sometimes. We seek your understanding in this matter.
7
Is there a maximum number of make-up tokens?
There is no maximum amount of make-up tokens that can be in your child's account. Make-up tokens will only be generated after every missed lesson ends. You may view the tokens on our Customer Portal.
8
When does the make-up tokens expire?
Make-up tokens expire within 60 days of it being generated. You may book make-up classes within those 60 days and the tokens do not need to be used during the current Term.
Private Lessons / Open Sessions
1
Are there any Private Lessons?
Yes, we do offer Private Gymnastics Lessons. The Private Lessons can be done at either our Yo:Ha Tampines or Kallang Wave Mall branch. Do contact us at +65 84884644 for more information.
2
Are Open Sessions available?
Yes, Open Sessions are only available at GymKraft Yo:Ha Tampines. Participants must be 13 years of age and older. View our Open Sessions page for more info, click here.
Term Enrollment
1
When can I enroll my child?
You may enrol your child whenever! If your child decides to join us in an ongoing Term, we will pro-rate the fees accordingly. You will only need to pay for the number of lessons in the Term.
2
My child wants to withdraw/take a break
You may let us know through WhatsApp and your child's slot will be released. When returning, let us know 1 week in advance to secure a slot. No extra charges & no need to pay the One-Time Membership fee again.
3
Can I choose which Term Package to sign up for?
No, we strictly follow our Terms! Terms 3 & 6 are 8 Weeks long, hence it will be the 8 Lessons fee while Terms 1, 2, 4 & 5 are 9 Weeks long, hence will follow the 9 Lessons fee.
4
Will siblings get a Term Fee discount?
Yes, the first sibling will receive a 10% discount and the following sibling will receive a 20% discount. We want to make sure that Gymnastics at GymKraft is accessible to the entire family!
You ask, we answer!
Get in touch with us now.
If you have any other questions that were not answered, do contact us via WhatsApp.
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GymKraft at Kallang Wave Mall: +65 91284644
GymKraft at Yo:Ha Tampines: +65 84884644​
GymKraft at Vietnam: +84 844 044 644
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We will respond to your enquiries as soon as possible!